Returns/Exchanges

Thanks for shopping at Queen Jackson Cosmetics

If you are not entirely satisfied with your purchase, we're here to help.

We will gladly accept items for exchange if they were received damaged or defective due to Queen Jackson Cosmetics error.

If you receive a damaged item, within 48 hours, take a picture of the item(s) along with your order confirmation email and email them to 

explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective due to our error. We apologize in advance for any inconvenience this may cause.

Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY.

The value of the store credit will be in the amount the item was purchased for not including taxes or shipping cost. 

You will be responsible for paying for your own shipping costs to return your UNUSED item. Shipping costs are nonrefundable.